Terms and Conditions

Last updated: January 11, 2025

Please read these terms and conditions carefully before placing an order with our printing services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to the printing services provider.
Customer or You means the individual or business entity placing an order with the Company for printing services.
Order means a request for printing services submitted by the Customer to the Company, including all specifications, quantities, and delivery requirements.
Proof means a digital or physical sample of the print job provided for Customer approval before final production.
Print Specifications means the technical requirements for a print job including but not limited to: paper type, size, weight, color mode, finishing, quantity, and file format.
Service refers to the printing and related services provided by the Company, including but not limited to digital printing, offset printing, large format printing, finishing, and delivery.
Artwork or Files means all digital files, designs, images, text, and materials provided by the Customer for printing.
Business Day means any day except Saturday, Sunday, or a public holiday.

Order Acceptance and Confirmation

Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. Quotations are subject to change based on material costs, specifications, or quantity adjustments.

Order Placement

By placing an order with the Company, You agree to be bound by these Terms and Conditions. All orders are subject to acceptance by the Company. We reserve the right to refuse any order at our sole discretion.

An order is considered confirmed when:

The Customer has approved the written quotation
Payment terms have been agreed upon
All required artwork and specifications have been received
A proof has been approved by the Customer (where applicable)

Minimum Age Requirement

You represent that you are over the age of 18 or have the legal authority to enter into binding contracts on behalf of a business entity.

Artwork and File Specifications

File Submission Requirements

Customers are responsible for providing print-ready files that meet our technical specifications:

Accepted Formats: PDF (preferred), AI, EPS, TIFF, or as specified in the quote
Resolution: Minimum 300 DPI for all images
Color Mode: CMYK for full-color printing (RGB files may result in color shifts)
Bleed: Minimum 3mm bleed on all sides for trimmed work
Fonts: All fonts must be embedded or outlined
File Size: Files should be submitted at actual print size (1:1 scale)

Proofing Process

Digital Proofs: Provided via email or online portal for customer approval
Physical Proofs: Available upon request for an additional fee
Approval Requirement: Customer must approve proof before production begins
Approval Deadline: Proofs must be approved within 48 hours or the order may be delayed
Customer Responsibility: Approval of a proof confirms that all content, spelling, layout, colors, and specifications are correct

IMPORTANT: Once a proof is approved, the Company is not liable for any errors in the final printed product. The Customer assumes full responsibility for the accuracy and quality of approved proofs.

Artwork Modifications

The Company reserves the right to make minor technical adjustments to files to ensure printability. Substantial design changes require customer approval and may incur additional fees.

Pricing and Payment Terms

Pricing

All prices are quoted in the agreed currency and exclude applicable taxes unless otherwise stated
Prices are based on the specifications provided at the time of quotation
Price adjustments may apply if specifications, quantities, or materials change after quotation

Payment Methods

We accept the following payment methods:

Credit/Debit Cards
Bank Transfer
PayPal or electronic payment systems
Net Terms (for approved business accounts)

Payment Terms

New Customers: Full payment required before production begins
Approved Accounts: Net 30 days from invoice date (subject to credit approval)
Large Orders: 50% deposit required, balance due before delivery
Rush Orders: Full payment required in advance

Late Payment

Invoices not paid by the due date will incur a late payment fee of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less. The Company reserves the right to suspend or refuse further orders until outstanding balances are paid in full.

Taxes

All applicable sales taxes, VAT, GST, or other governmental taxes and fees will be added to the invoice unless a valid tax exemption certificate is provided.

Production and Delivery

Production Timeline

Standard turnaround times are specified in the quotation and begin after proof approval and payment clearance
Turnaround times are estimates, not guarantees, and refer to production time only (excluding shipping)
Business Days: All timelines are calculated in business days
Rush Services: Available for an additional fee, subject to availability and approval

Factors Affecting Production Time

Production may be delayed due to:

Late proof approval
Incomplete or incorrect artwork files
Payment processing delays
Material availability issues
Equipment failures or maintenance
Force majeure events

Customers will be notified promptly of any significant delays.

Delivery Terms

Shipping Costs: Borne by the Customer unless otherwise agreed
Delivery Method: Standard shipping unless expedited service is requested and paid for
Delivery Address: Customer is responsible for providing accurate shipping information
Risk Transfer: Risk of loss or damage passes to the Customer upon delivery to the carrier
Inspection Upon Delivery: Customer must inspect goods immediately upon receipt

Delivery Issues

Non-Delivery: Claims for non-delivery must be made within 7 business days of the scheduled delivery date
Damaged Goods: Customers must note any visible damage on the delivery receipt and notify the Company within 48 hours
Incorrect Shipments: Claims must be made within 5 business days of receipt

The Company is not liable for delays or failures in delivery caused by carriers or circumstances beyond our reasonable control.

Color Accuracy and Print Quality

Color Matching

Color Proofs: Digital proofs are for layout and content verification only and may not accurately represent final print colors
Monitor Variations: Colors viewed on screen may differ from printed colors due to monitor calibration and color space differences
Press Color: We strive for accurate color reproduction but cannot guarantee exact color matches to screen displays
PMS/Spot Colors: Available on specific print methods; additional charges apply
Color Variations: Industry standard tolerance is +/- 10% variation in color density

Industry Standards

Our print quality adheres to industry-standard tolerances:

Registration: +/- 1/32 inch (0.8mm)
Cutting/Trimming: +/- 1/16 inch (1.5mm)
Folding: +/- 1/16 inch (1.5mm)
Color Consistency: Variation within industry-accepted standards
Paper Shade Variation: Natural variations in paper may occur between production runs

Quantity Variations

Commercial printing industry standards allow for quantity variations:

Standard Tolerance: +/- 10% on ordered quantity (e.g., order of 1,000 pieces may deliver 900-1,100 pieces)
Billing: Customer will be billed for actual quantity delivered
Under/Over Runs: Overruns or underruns within tolerance are not grounds for rejection
Large Quantities: For orders over 10,000 pieces, tolerance may be negotiated to +/- 5%

This standard tolerance accounts for setup, makeready, and normal production waste.

Copyright and Intellectual Property

Customer Warranties

By submitting artwork, the Customer warrants that:

They own all rights to the submitted materials or have obtained necessary licenses
The materials do not infringe on any copyright, trademark, or intellectual property rights of third parties
The materials do not contain defamatory, obscene, or illegal content
They have obtained all necessary model releases and permissions for any recognizable persons or private property

Indemnification

The Customer agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from the content of printed materials, including but not limited to copyright infringement, trademark violation, or defamation claims.

Company Rights

The Company retains no intellectual property rights in Customer artwork
The Company reserves the right to refuse to print materials that may be illegal, defamatory, or violate third-party rights
The Company may retain printed samples for quality control and promotional purposes unless specifically requested otherwise

Reprints and Storage

File Storage

Customer files are stored for 12 months after job completion for reorder purposes
After 12 months, files may be archived or deleted without notice
Customers are responsible for maintaining their own file backups

Reprints

Reprints of previous jobs are subject to availability of original files and materials
Pricing for reprints may vary from original orders based on current material and labor costs
Color matching between print runs cannot be guaranteed due to material and environmental variations

Quality Control and Acceptance

Inspection Standards

All work is inspected according to industry standards before delivery. The Company’s quality control process includes:

Verification of specifications
Visual inspection for print quality
Spot-checking of quantities
Packaging integrity verification

Customer Acceptance

Inspection Period: Customer has 5 business days from delivery to inspect goods and report defects
Deemed Acceptance: Goods are deemed accepted if no written claim is made within 5 business days
Use Constitutes Acceptance: Any use, distribution, or processing of printed materials constitutes acceptance
Claims: All claims must be made in writing with photographic evidence

Reasonable Commercial Quality

Printed products are accepted as conforming to specifications if they meet reasonable commercial quality standards, which allow for minor variations consistent with industry norms.

Liability and Limitations

Limited Liability

The Company’s maximum liability for any claim arising from printing services shall not exceed the invoiced amount for the specific order in question.

Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, the Company shall not be liable for:

Loss of profits, revenue, or business opportunities
Loss of data or information
Cost of procurement of substitute goods or services
Indirect, incidental, special, or consequential damages of any kind
Third-party claims arising from the use of printed materials
Damages arising from delays in production or delivery

Customer Responsibility

The Company is not liable for:

Errors in customer-supplied artwork, text, or specifications
Errors in proofs that were approved by the Customer
Color variations within industry-standard tolerances
Issues arising from poor quality or low-resolution source files
Delivery delays caused by incorrect shipping information
Use of printed materials that infringe third-party rights

Production Errors

If an error is made by the Company during production:

The Company’s sole obligation is to reprint the order correctly or refund the amount paid
Claims must be made within 5 business days of delivery
Defective goods must be returned for inspection
The Company reserves the right to inspect goods before issuing reprints or refunds

Maximum Claims Period

Any claim against the Company must be brought within 90 days of the order delivery date. Claims made after this period will not be accepted.

Cancellation and Returns

Order Cancellation

Before Production: Orders may be cancelled before production begins with a cancellation fee of 15% of the order value to cover administrative and setup costs
After Proof Approval: Orders cannot be cancelled once production has begun
Custom Orders: Orders for customized or personalized items cannot be cancelled once production starts

Returns Policy

Due to the custom nature of printing services:

Printed materials cannot be returned unless there is a proven production error
Returns due to customer error (wrong specifications, approved proof errors) are not accepted
Incorrect shipments may be returned within 5 business days
Return shipping costs are borne by the Customer unless the error is ours

Refunds

Refunds are issued only when:

The Company cannot fulfill the order as specified
A production error is verified by the Company
Processing time: 10-15 business days after approval

Force Majeure

The Company shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (floods, earthquakes, storms, fires)
War, terrorism, civil unrest, or riots
Government actions, regulations, or restrictions
Labor disputes, strikes, or lockouts
Supply chain disruptions or material shortages
Utility failures or telecommunications outages
Pandemics or public health emergencies
Equipment failures despite proper maintenance

In such events, the Company will make reasonable efforts to notify affected customers and resume performance as soon as practicable.

Confidentiality

Customer Information

The Company agrees to:

Keep customer information and artwork confidential
Use customer files solely for the purpose of fulfilling orders
Not disclose customer information to third parties except as necessary to fulfill orders (e.g., shipping carriers)

Marketing Use

The Company may use samples of printed work for promotional purposes, portfolio displays, or social media unless the Customer explicitly requests in writing that their project remain confidential.

Environmental Compliance

The Company strives to follow environmentally responsible practices:

Use of sustainable materials when available
Recycling of paper waste and materials
Compliance with environmental regulations
Offering eco-friendly paper and ink options

Customers may request information about the environmental attributes of materials used in their orders.

Dispute Resolution

Informal Resolution

If You have any concern or dispute about our services, You agree to first attempt to resolve the dispute informally by contacting the Company in writing. We will respond within 10 business days.

Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing litigation. Mediation costs will be shared equally.

Jurisdiction and Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which the Company operates, without regard to conflict of law provisions. Any legal action must be brought in the courts of that jurisdiction.

Legal Fees

In the event of legal proceedings, the prevailing party shall be entitled to recover reasonable attorney fees and court costs.

Data Protection and Privacy

Your use of our services is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with applicable data protection laws including GDPR (where applicable) and other privacy regulations.

Please review our Privacy Policy, available on our website, for detailed information about:

What personal data we collect
How we use and store your data
Your rights regarding your personal data
How to exercise your data protection rights

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

The failure of the Company to exercise any right or enforce any provision of these Terms shall not constitute a waiver of such right or provision.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website with an updated “Last updated” date.

Material Changes: For material changes, we will make reasonable efforts to provide 30 days’ notice via email to customers with active orders or accounts.

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to changes, you must discontinue use of our services.

Entire Agreement

These Terms and Conditions, together with any quotation, invoice, and our Privacy Policy, constitute the entire agreement between the Customer and the Company regarding printing services and supersede all prior agreements, understandings, or communications.

Translation

If these Terms and Conditions have been translated into other languages, the English language version shall prevail in the event of any inconsistency or dispute regarding interpretation.

Contact Information

If you have any questions about these Terms and Conditions or any orders, please contact us:

By email: info@printcompany.com By phone: [Your Phone Number] By mail: [Your Physical Address] Business Hours: Monday - Friday, 9:00 AM - 5:00 PM

By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.