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Privacy Policy

Last updated: January 11, 2025

Introduction

This Privacy Policy describes how we (the “Company”, “we”, “us”, or “our”), a printing services provider operating in the Republic of Maldives, collect, use, store, protect, and share your personal information when you use our printing services, visit our website, or interact with us in any way.

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the laws of the Republic of Maldives and international best practices. This policy explains your privacy rights and how data protection laws protect you.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have specific meanings defined below. These definitions have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our services, place orders, and manage your printing projects.

  • Company (referred to as “the Company”, “we”, “us” or “our”) refers to the printing services provider operating in the Republic of Maldives.

  • Customer, Client, or You means the individual or business entity using our services or visiting our website.

  • Cookies are small files placed on your device by a website, containing details of your browsing history and preferences.

  • Device means any device that can access our services, such as a computer, smartphone, or tablet.

  • Maldives or Republic of Maldives refers to our primary operating jurisdiction.

  • Order means a request for printing services submitted through our website, email, phone, in person, or through our authorized partners.

  • Personal Data or Personal Information is any information that relates to an identified or identifiable individual, as defined under Maldivian law and international standards.

  • Print Files or Artwork means digital files, designs, images, documents, and materials provided by customers for printing purposes.

  • Service refers to our printing services, website, customer portal, delivery services, and all related services we provide.

  • Service Providers are third-party companies or individuals we employ to facilitate our services (e.g., payment processors, shipping carriers, courier services, cloud storage providers).

  • Usage Data refers to data collected automatically when using our website or services, such as IP addresses, browser types, and page visit information.

  • Website refers to our company website and online ordering platform.

Our privacy practices comply with:

  • The Constitution of the Republic of Maldives
  • The Maldives Data Protection and Privacy Bill (when enacted)
  • The Electronic Transactions Act (Law No. 4/2010)
  • The Telecommunications Act (Law No. 20/2021)
  • The Consumer Protection Act (Law No. 1/2014)
  • The Maldives Banking Act and financial regulations
  • International best practices including GDPR principles (where applicable to international customers)

As the Maldives continues to develop its data protection framework, we commit to updating our practices to ensure full compliance with all applicable laws and regulations.

Information We Collect

1. Personal Information You Provide

When you use our printing services, we collect information that you voluntarily provide:

Account and Contact Information

  • Full name (individual or business contact person)
  • National ID number (for business registration and invoicing purposes where required)
  • Business or company name and registration number
  • Email address
  • Mobile phone number (for WhatsApp, Viber, or SMS communications)
  • Landline phone number (if applicable)
  • Billing address (island, atoll, street address)
  • Shipping/delivery address (including island, atoll, house/building name)
  • Job title or role (for business customers)

Order and Project Information

  • Print job specifications (quantity, size, paper type, finishing options, binding)
  • Delivery preferences and instructions (including inter-island delivery requirements)
  • Special requests or custom requirements (including Dhivehi typography needs)
  • Project deadlines and timelines
  • Language preference (English, Dhivehi)

Payment and Financial Information

  • Credit or debit card information (processed securely through authorized payment service providers)
  • Bank account details (for Bank of Maldives, Maldives Islamic Bank, or other local bank transfers)
  • Mobile money details (BML M-Faisaa, Ooredoo M-Faisaa, or other mobile payment services)
  • Billing information and invoicing details
  • Purchase history and transaction records
  • Tax identification numbers or business registration numbers (for business accounts and GST compliance)

Files and Artwork

  • Digital files uploaded for printing (PDFs, images, design files)
  • Text content in English, Dhivehi, or other languages
  • Images, logos, photographs, and designs contained in print files
  • Dhivehi Unicode fonts and typography specifications
  • File metadata (creation date, software used, file size)
  • Proof approvals and revision requests

Account Preferences

  • Communication preferences (email, phone, SMS, WhatsApp, Viber)
  • Marketing opt-in/opt-out preferences
  • Language preference (English, Dhivehi)
  • Saved specifications and templates
  • Delivery preferences (Male’ area, inter-island via ferry, speedboat, or domestic flight)

Customer Service Communications

  • Email correspondence
  • Phone call records (recordings may be made for quality assurance and training purposes, with your consent)
  • WhatsApp or Viber messages
  • SMS communications
  • Live chat transcripts
  • Support ticket information and resolution notes
  • Feedback and survey responses

2. Information Collected Automatically

When you visit our website or use our online services, we automatically collect:

Usage Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visits
  • Click patterns and navigation paths
  • Search queries within our website

Technical Information

  • Device identifiers (unique device ID)
  • Screen resolution and display settings
  • Geographic location (island, atoll, or region level based on IP address)
  • Internet service provider (Dhiraagu, Ooredoo, etc.)
  • Mobile network information
  • Time zone settings (Maldives Standard Time - MVT)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies (Required)

  • Session Management: Maintain your login status and shopping cart
  • Security: Authenticate users and prevent fraud
  • Order Processing: Remember your specifications and preferences during the ordering process
  • Language Selection: Remember your language preference (English/Dhivehi)

Functional Cookies (Optional)

  • Preferences: Remember your language, delivery location, and customization choices
  • User Experience: Store your recently viewed products or saved templates
  • Form Auto-fill: Remember information you’ve previously entered (delivery island, contact details)

Analytics Cookies (Optional)

  • Website Analytics: Understand how visitors use our website
  • Performance Monitoring: Identify technical issues and improve website speed for local internet conditions
  • Traffic Analysis: Measure the effectiveness of our marketing campaigns
  • Remarketing: Show relevant ads on social media and partner websites
  • Social Media Integration: Enable sharing to Facebook, Instagram, Twitter
  • Advertisement Tracking: Measure ad campaign performance

Cookie Control: You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

4. Information from Third Parties

We may receive information about you from:

  • Payment processors (Bank of Maldives Payment Gateway, Maldives Islamic Bank, PayPal, Stripe, etc.)
  • Mobile payment services (BML M-Faisaa, Ooredoo M-Faisaa)
  • Shipping and courier services (inter-island ferries, speedboat services, domestic airlines, local courier services)
  • Business directories (Ministry of Economic Development business registry)
  • Marketing platforms (Facebook Business, Instagram, Google Ads)
  • Social media platforms (if you interact with us on Facebook, Instagram, WhatsApp, Viber)

How We Use Your Information

We use your personal information for the following purposes:

1. Order Processing and Service Delivery

  • Process and fulfill your printing orders
  • Communicate order status, updates, and delivery information via SMS, WhatsApp, Viber, email, or phone
  • Produce printed materials according to your specifications
  • Handle Dhivehi typography and font rendering correctly
  • Verify and approve proofs before production
  • Arrange shipping and delivery (including inter-island delivery coordination)
  • Coordinate with ferry services, speedboat operators, or domestic airlines for atoll deliveries
  • Handle returns, reprints, or corrections
  • Store files for potential reprints (as per our retention policy)

2. Account Management

  • Create and maintain your customer account
  • Authenticate your identity and prevent unauthorized access
  • Manage your preferences and saved settings
  • Provide access to order history and reordering capabilities
  • Process credit applications for business accounts
  • Verify business registration with relevant Maldivian authorities

3. Payment and Billing

  • Process payments through local banks, mobile money, or international payment gateways
  • Issue invoices in compliance with Maldives Inland Revenue Authority (MIRA) requirements
  • Calculate and apply Goods and Services Tax (GST) where applicable
  • Verify payment methods and prevent fraud
  • Manage credit terms for approved business accounts
  • Send payment receipts and statements
  • Collect outstanding payments
  • Maintain financial records as required by Maldivian accounting and tax laws

4. Customer Service and Support

  • Respond to inquiries, questions, and support requests in English or Dhivehi
  • Resolve complaints or issues with orders
  • Provide technical assistance with file preparation, including Dhivehi font issues
  • Record and improve customer service interactions
  • Follow up on customer satisfaction
  • Provide support via multiple channels (phone, email, WhatsApp, Viber, in-person)

5. Communication

  • Send order confirmations, shipping notifications, and delivery updates
  • Provide proof approvals and production updates
  • Send account-related notices and policy updates
  • Respond to your emails, calls, messages (SMS, WhatsApp, Viber)
  • Request feedback on your experience
  • Notify about service disruptions (weather delays, public holidays, etc.)
  • Send promotional messages about special offers, new services, or products
  • Share printing tips, design guides, and helpful resources
  • Provide personalized product recommendations
  • Announce sales, discounts, or seasonal promotions (Ramadan specials, Eid offers, Independence Day promotions)
  • Send newsletters and company updates
  • Market through social media platforms popular in Maldives (Facebook, Instagram, WhatsApp Business)

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS, updating your account preferences, or contacting us directly.

7. Business Operations and Improvement

  • Analyze website usage and customer behavior to improve our services
  • Conduct internal research and development
  • Maintain and improve website functionality and performance for local internet conditions
  • Ensure quality control and production standards
  • Train staff on customer service and production techniques
  • Detect, prevent, and address technical issues
  • Plan inventory and material sourcing
  • Comply with Maldivian legal obligations and regulations
  • Maintain records as required by MIRA for tax purposes
  • Enforce our Terms and Conditions
  • Protect our rights, property, and safety
  • Prevent fraud, abuse, or illegal activities
  • Respond to legal requests from Maldivian authorities (Police, courts, regulatory bodies)
  • Resolve disputes and enforce agreements
  • Comply with anti-money laundering regulations

9. Business Transfers

  • Evaluate or facilitate mergers, acquisitions, or sales of business assets
  • Transfer data as part of business restructuring (with continued privacy protection)

We process your personal data based on:

  • Contractual Necessity: Processing necessary to fulfill our printing services contract with you
  • Legal Obligations: Processing required to comply with Maldivian laws and regulations (tax laws, consumer protection, business regulations)
  • Legitimate Interests: Processing necessary for our business operations, fraud prevention, and service improvement (balanced against your rights)
  • Consent: Processing based on your explicit consent (e.g., marketing communications), which you can withdraw at any time

For international customers (particularly from the EU/EEA), we also ensure compliance with GDPR principles.

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We share your information only in the following circumstances:

1. Service Providers and Partners

We work with trusted third-party service providers who assist in our operations:

Financial Services

  • Local Banks: Bank of Maldives (BML), Maldives Islamic Bank (MIB), State Bank of India - Maldives
  • Mobile Payment Services: BML M-Faisaa, Ooredoo M-Faisaa
  • International Payment Processors: PayPal, Stripe, Visa/Mastercard processing banks
  • Accounting Software: For invoicing and financial records compliant with MIRA requirements

Delivery and Logistics

  • Local Courier Services: Male’ area delivery services
  • Inter-Island Transport: MTCC ferries, private speedboat operators, atoll ferry services
  • Domestic Airlines: Maldivian (Island Aviation), other domestic carriers for urgent atoll deliveries
  • Package Handling: Cargo services for bulk deliveries to resorts or businesses

Technology Services

  • Cloud Storage Providers: To securely store your files and data (AWS, Google Cloud, or regional providers)
  • Email Service Providers: To send transactional and marketing emails
  • Web Hosting: To operate our website and online services
  • SMS Gateways: For SMS notifications via local telecommunications networks
  • WhatsApp Business API: For customer communications

Business Services

  • Telecommunications Providers: Dhiraagu, Ooredoo for internet and communication services
  • Analytics Providers: To understand website usage and improve user experience
  • Customer Relationship Management (CRM): To manage customer interactions and support

Subcontractors

  • Finishing Services: External binding, lamination, or specialty finishing providers
  • Large Format Printing: Specialized printing services for banner, signage, or vehicle wraps
  • Material Suppliers: Paper and printing material suppliers

All service providers are contractually obligated to protect your data and use it only for the specified purposes.

We may disclose your information when required by law or to protect our rights:

  • In response to court orders or legal processes from Maldivian courts
  • To comply with requests from Maldives Police Service, Prosecutor General’s Office, or other government authorities
  • To comply with tax audits or inquiries from Maldives Inland Revenue Authority (MIRA)
  • To comply with requirements from Ministry of Economic Development or other regulatory bodies
  • To enforce our Terms and Conditions or other agreements
  • To protect the rights, property, or safety of our company, customers, or others
  • To prevent fraud, security breaches, or illegal activities
  • To defend against legal claims or investigations
  • To comply with anti-money laundering and counter-terrorism financing regulations

3. Business Transfers

If our company is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your personal information may be transferred to the new entity. We will notify you before your data becomes subject to a different privacy policy.

4. Government and Regulatory Authorities

We may share information with:

  • Maldives Inland Revenue Authority (MIRA) for tax compliance
  • Ministry of Economic Development for business licensing and compliance
  • Maldives Police Service for law enforcement purposes
  • Prosecutor General’s Office for legal proceedings
  • Maldives Monetary Authority for financial transaction monitoring
  • Other regulatory bodies as required by law

We may share your information with third parties when you explicitly consent, such as:

  • Sharing your project in our portfolio or marketing materials (with your approval)
  • Referring you to partner services you’ve requested
  • Participating in joint marketing initiatives
  • Showcasing work on social media platforms

6. Aggregated or Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably identify you for research, industry analysis, or business purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Order and Transaction Data

  • Active orders: Retained until order completion and delivery
  • Completed orders: Retained for 10 years in compliance with Maldivian accounting and tax record requirements (as per MIRA regulations)
  • Payment information: Retained as required by financial regulations and MIRA requirements (minimum 10 years)
  • Invoices and receipts: Retained for 10 years as per Maldivian tax law
  • File storage: Customer files are stored for 12 months after order completion to facilitate reprints and reorders
  • File archival: Files may be archived to offline storage after 12 months
  • File deletion: After 24 months, files may be permanently deleted unless you request extended storage
  • Customer responsibility: You should maintain your own backups of all artwork and files

Account Information

  • Active accounts: Retained while your account remains active
  • Inactive accounts: Accounts inactive for 3 years may be deleted after notification via email, SMS, or WhatsApp
  • Closed accounts: Data retained for 90 days to allow reactivation, then deleted (except data required by law)

Marketing Data

  • Opted-in contacts: Retained until you unsubscribe or request deletion
  • Unsubscribed contacts: Contact details retained on suppression list to honor your opt-out preference
  • Legal obligations: Financial and tax-related data retained for 10 years as required by MIRA
  • Disputes and claims: Data related to disputes retained until resolution and applicable limitation periods expire
  • Regulatory requirements: Data retained as specified by Maldivian regulatory authorities

You can request earlier deletion of your data, subject to legal and contractual obligations under Maldivian law.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

Technical Security Measures

  • Encryption: SSL/TLS encryption for data transmission (HTTPS) over local and international networks
  • Secure Storage: Encrypted storage for sensitive data at rest
  • Access Controls: Role-based access restrictions and multi-factor authentication
  • Firewalls and Intrusion Detection: Network security monitoring and protection
  • Regular Backups: Secure, encrypted backups stored both locally and in cloud facilities
  • Secure Payment Processing: Compliance with international payment card industry standards (PCI DSS)
  • Network Security: Protection against local and international cyber threats

Organizational Security Measures

  • Employee Training: Staff trained on data protection, confidentiality, and security best practices
  • Confidentiality Agreements: All employees bound by confidentiality obligations
  • Limited Access: Personal data accessible only to authorized personnel who need it for their duties
  • Background Checks: Employee verification in accordance with Maldivian labor laws
  • Vendor Management: Third-party service providers assessed for security compliance
  • Incident Response: Procedures in place to detect, respond to, and report data breaches
  • Regular Audits: Periodic security reviews and vulnerability assessments

Physical Security

  • Secure Facilities: Restricted access to production facilities and offices in Male’ or other locations
  • CCTV Monitoring: Video surveillance of premises where customer data is stored or processed
  • Document Destruction: Secure shredding and disposal of physical documents containing personal data
  • Equipment Security: Locked storage for computers, servers, and storage media containing customer data
  • Visitor Access Control: Sign-in procedures and escorted access for visitors
  • After-Hours Security: Security personnel or alarm systems for office protection

Data Center and Server Security

  • Local Storage: Secure servers located within the Maldives or reputable international data centers
  • Redundancy: Multiple backup systems to prevent data loss
  • Power Backup: Uninterruptible power supply (UPS) and generator backup
  • Environmental Controls: Climate control and fire suppression systems
  • Disaster Recovery: Business continuity plans for natural disasters (flooding, tsunamis) or other emergencies

Important Note: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to protect your information using industry best practices.

International Data Transfers

As a Maldives-based company, your data is primarily processed and stored within the Republic of Maldives. However, we may transfer data internationally when:

  • Using cloud storage services hosted outside the Maldives (AWS, Google Cloud, etc.)
  • Processing international payments through foreign payment processors
  • Using international email or communication services
  • Collaborating with overseas suppliers or partners

When transferring data internationally, we ensure:

  • Transfers are necessary for service delivery or legal compliance
  • Adequate security measures are in place
  • Service providers are reputable and follow international data protection standards
  • Contractual agreements protect your data
  • Compliance with Maldivian laws regarding cross-border data transfers

For customers from the EU/EEA, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) when required.

Your Privacy Rights

You have the following rights regarding your personal information:

1. Right to Access

You have the right to request a copy of the personal information we hold about you.

How to exercise: Contact us using the details below, and we will provide your data in a structured, commonly used format (PDF, Excel, or email) within 30 days.

2. Right to Rectification

You have the right to correct inaccurate or incomplete personal information.

How to exercise: Update your account information directly through our website, or contact us via email, phone, or WhatsApp to make corrections.

3. Right to Erasure

You have the right to request deletion of your personal information in certain circumstances.

How to exercise: Contact us with your deletion request. We will delete your data unless we have a legal obligation to retain it under Maldivian law (e.g., tax records for 10 years, pending orders, legal disputes).

Important: We must retain financial and tax-related information for 10 years as required by MIRA regulations.

4. Right to Restrict Processing

You have the right to request that we limit how we use your personal information.

How to exercise: Contact us specifying what restrictions you want (e.g., stop marketing communications but continue order processing).

5. Right to Data Portability

You have the right to receive your personal information in a machine-readable format and transfer it to another provider.

How to exercise: Request a data export, and we will provide your information in CSV, Excel, PDF, or JSON format.

6. Right to Object

You have the right to object to certain types of processing:

  • Marketing: Opt out of promotional communications at any time
  • Legitimate Interests: Object to processing based on our legitimate interests

How to exercise:

  • Click “unsubscribe” in emails
  • Reply “STOP” to SMS marketing messages
  • Update account preferences on our website
  • Contact us via phone, email, or WhatsApp

If processing is based on your consent, you can withdraw it at any time.

How to exercise: Update your preferences or contact us. Withdrawal does not affect the lawfulness of processing before withdrawal.

8. Right to Lodge a Complaint

You have the right to complain about our data handling practices.

How to complain:

  • Internal: Contact our management team first for resolution
  • External: File a complaint with relevant Maldivian authorities:
    • Consumer Protection: Maldives Competition and Consumer Protection Authority
    • Telecommunications: Communications Authority of Maldives (CAM)
    • General: Ministry of Economic Development
    • Legal: Seek legal advice or court remedies under Maldivian law

How to Exercise Your Rights

To exercise any of these rights, contact us:

  1. Email: privacy@[yourcompany].mv or info@[yourcompany].mv
  2. Phone: +960 [Your Phone Number]
  3. WhatsApp: +960 [Your WhatsApp Number]
  4. Viber: +960 [Your Viber Number]
  5. Visit us: [Your Physical Address, Male’, Maldives]
  6. Online: Log into your account and update preferences

We will respond to your request within 30 days. For complex requests, we may extend this by an additional 30 days with notification. We may need to verify your identity before processing requests.

Special Considerations for Maldives Context

Language and Communication

  • Our services are available in both English and Dhivehi (ދިވެހި)
  • Privacy-related communications can be provided in your preferred language
  • Dhivehi typography and font handling is done with cultural sensitivity
  • You can exercise your rights in either English or Dhivehi

Geographic and Logistical Considerations

  • We understand the unique challenges of the Maldivian archipelago
  • Delivery information includes specific island and atoll details
  • Inter-island delivery timelines depend on ferry schedules, weather, and seasonal factors
  • We coordinate with local transport providers for remote atoll deliveries
  • Weather delays during monsoon seasons may affect service delivery

Cultural and Religious Sensitivity

  • We respect Islamic values and Maldivian cultural norms in all our operations
  • Special consideration during Ramadan for communication timing
  • Recognition of Maldivian public holidays in service delivery schedules
  • Content review ensures materials comply with Maldivian legal and cultural standards

Local Business Practices

  • Acceptance of multiple payment methods popular in Maldives (bank transfer, mobile money, cash)
  • Understanding of local business hours and working days
  • Accommodation for Friday (Jumʿah prayer) schedules
  • Flexible communication via popular local platforms (WhatsApp, Viber)

Data Protection Framework Development

As the Maldives develops its data protection legal framework:

  • We monitor legislative developments (Data Protection and Privacy Bill)
  • We update our practices to comply with new regulations
  • We participate in industry consultations on data protection standards
  • We adopt international best practices proactively

Children’s Privacy

Our services are primarily intended for businesses and adult customers. We do not knowingly collect personal information from children under the age of 18 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

Educational institutions and schools placing orders for student materials should ensure appropriate authorization and parental consent where required.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, or integrations that are not operated by us.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Examples of third-party services we may link to or integrate with:

  • Social media platforms (Facebook, Instagram, Twitter, WhatsApp, Viber)
  • Payment gateways (BML Payment Gateway, PayPal, Stripe)
  • Shipping tracking portals
  • Google Maps for location services
  • File transfer services (for large file uploads)
  • Review and feedback platforms

Content of Print Files

Customer Responsibility

You are solely responsible for the content of files you submit for printing. We process your files only to fulfill printing orders and do not monitor, review, or claim ownership of your content.

You warrant that your content:

  • Complies with Maldivian laws and regulations
  • Does not violate Islamic principles or Maldivian cultural norms
  • Does not infringe on intellectual property rights of others
  • Does not contain defamatory, obscene, or illegal material
  • Complies with Maldives Press Freedom Act and media regulations

Confidentiality

We treat your print files as confidential business information and do not share them with third parties except as necessary to fulfill your order (e.g., sending files to production equipment, external finishing vendors, delivery partners).

Content Review

We reserve the right to refuse to print materials that:

  • Violate Maldivian laws or regulations
  • Conflict with Islamic principles as protected under the Maldivian Constitution
  • Infringe on intellectual property rights
  • Contain defamatory or illegal content
  • Pose legal or regulatory risks to our business

No Intellectual Property Claim

We do not claim any intellectual property rights in your artwork, designs, or content. All rights remain with you or your licensors.

File Security

  • Your files are stored securely with access limited to authorized production staff
  • Files are encrypted during transmission and storage
  • Dhivehi fonts and unicode text are handled with appropriate encoding
  • Files are backed up securely to prevent loss

Portfolio and Marketing Use

We will not use your printed materials in our portfolio, social media, marketing materials, or website without your explicit written permission. If you agree to let us showcase your project, you can revoke permission at any time.

Marketing Communications

Types of Marketing

With your consent, we may send:

  • Promotional messages about special offers and discounts
  • Newsletters with printing tips, design guides, and company updates
  • New product or service announcements
  • Seasonal promotions (Ramadan offers, Eid specials, National Day promotions, Independence Day offers)
  • Customer appreciation events or exclusive deals
  • Industry news and updates relevant to Maldivian businesses
  • Surveys and feedback requests

Communication Channels

We may contact you through:

  • Email
  • SMS
  • WhatsApp (personal or WhatsApp Business)
  • Viber
  • Phone calls
  • Social media (Facebook, Instagram)

Opting Out

You can opt out of marketing communications at any time:

  • Click “Unsubscribe” at the bottom of marketing emails
  • Reply “STOP” to SMS marketing messages
  • Update your account preferences on our website
  • Message us on WhatsApp or Viber
  • Call us to be removed from marketing lists
  • Email us with your opt-out request

Important: Opting out of marketing does not affect essential transactional communications (order confirmations, delivery updates, invoice notifications, account security alerts).

Frequency

We respect your time and inbox:

  • Marketing emails: Typically 2-4 times per month
  • SMS marketing: Maximum 4 times per month
  • WhatsApp/Viber marketing: Only with explicit consent, maximum 2 times per month
  • Frequency may increase during special seasonal campaigns (Ramadan, Eid, national holidays)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

  • Last Updated Date: We will update the “Last updated” date at the top of this policy
  • Material Changes: For significant changes, we will notify you by:
    • Email to the address associated with your account
    • SMS to your registered mobile number
    • WhatsApp message (if you’ve opted in)
    • Prominent banner notice on our website
    • Notification upon login to your account
  • Effective Date: Changes become effective 30 days after notification for material changes, or immediately for minor clarifications

Your Responsibility

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you do not agree with changes, you may close your account and discontinue using our services (subject to completion of pending orders).

Previous Versions

You may request previous versions of this Privacy Policy by contacting us.

Data Breach Notification

In the event of a data breach that may affect your personal information:

  1. We will investigate the breach immediately
  2. We will take steps to contain and remediate the breach
  3. We will notify affected customers within 72 hours of discovering the breach
  4. We will report the breach to relevant Maldivian authorities as required by law
  5. We will provide guidance on steps you can take to protect yourself
  6. We will implement measures to prevent future breaches

Notifications will be sent via email, SMS, WhatsApp, or other appropriate channels.

Contact Us and Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries

Company Name: [Your Company Name] Business Registration: [Your Business Registration Number]

Email: privacy@[yourcompany].mv or info@[yourcompany].mv Phone: +960 [Your Phone Number] Mobile/WhatsApp: +960 [Your Mobile Number] Viber: +960 [Your Viber Number]

Physical Address: [Building Name/Number] [Street/Area] Male’, [Postal Code] Republic of Maldives

Business Hours:

  • Sunday to Thursday: 9:00 AM - 5:00 PM (Maldives Time - MVT, UTC+5)
  • Friday: Closed (or limited hours, please specify)
  • Saturday: 9:00 AM - 1:00 PM (or as applicable)
  • Public holidays: Closed

Privacy Officer (if appointed)

Name: [Privacy Officer Name] Email: privacy@[yourcompany].mv Phone: +960 [Privacy Officer Phone]

Response Time

We strive to respond to:

  • General inquiries: Within 5 business days
  • Privacy rights requests: Within 30 days (or 60 days for complex requests with notification)
  • Urgent security matters: Within 24 hours

What to Include in Your Request

To help us process your request efficiently, please provide:

  • Your full name and contact information
  • Account email or phone number (if applicable)
  • Order number or customer ID (if applicable)
  • Clear description of your request or concern
  • Preferred response method (email, phone, WhatsApp)
  • Copy of ID for verification (for data access/deletion requests)
  • Language preference (English or Dhivehi)

Visit Us

You are welcome to visit our office during business hours to discuss privacy concerns in person. Please call ahead to schedule an appointment with our privacy officer or management team.

Dhivehi Translation Availability

ދިވެހި ބަހުން މި ޕޮލިސީ ލިބޭނެ

This Privacy Policy is available in Dhivehi upon request. Contact us to receive a Dhivehi translation.

Thank you for trusting us with your printing needs. We are committed to protecting your privacy and handling your information responsibly in accordance with Maldivian laws and international best practices.

ޝުކުރިއްޔާ - Thank you for your trust